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Building a Strategy – BSC – KPIs System: The Foundation for Sustainable Business Growth

STRATEGIC MANAGEMENT & PERFORMANCE CONSULTING SERVICES

Building a Strategy – BSC – KPIs System: The Foundation for Sustainable Business Growth

Domain: Corporate Governance   |   Audience: SMEs & Mid-to-Large Enterprises   |   Format: On-site & Online Consulting

Many Vietnamese businesses are growing in revenue yet still feel “out of control” — because strategy is not implemented cohesively, KPIs are nothing more than numbers on paper, and departments operate without alignment. Our Strategy – BSC – KPIs consulting service helps organizations transform vision into measurable action.

Is your business experiencing any of these challenges?

If you recognize any of the situations below, it is a clear signal that your organization needs to build or improve its strategic management system:

Strategy hangs on the wall — never executed Leadership has a clear direction, but staff don’t understand it or don’t know how to translate it into their day-to-day work.KPIs don’t reflect real performance Targets are set by gut feel, lack scientific grounding, spark internal disputes, and fail to drive genuine improvement.
Departments working in silos There is no vertical or horizontal alignment between company-level strategy and the objectives of each team or role.No data to support management decisions Reporting is fragmented, with no systematic or visual way to track strategic progress over time.

What does our BSC – KPIs consulting service include?

We provide a comprehensive, structured consulting service — from diagnosing the current state to full operational deployment — helping organizations build a genuine and sustainable strategic management system.

  • Current Strategy Diagnosis & Assessment: Analyze the business model, competitive capabilities, and the gap between the current strategy and long-term objectives.
  • Strategy Map Development: Identify and connect strategic objectives across the 4 BSC perspectives: Financial, Customer, Internal Process, and Learning & Growth.
  • Cascaded KPI System Design: Build KPIs at company, department, and role levels — ensuring vertical alignment and logical cause-and-effect linkages.
  • Target-Setting & Performance Evaluation Guidance: Establish processes for assigning KPIs, collecting data, conducting periodic reviews, and linking results to compensation policy.
  • Training & Knowledge Transfer: Train management teams to independently operate and improve the BSC – KPIs system after project completion.
  • Management Dashboard Development: Design a visual KPI tracking dashboard that gives leadership real-time insight into organizational performance.

Project implementation roadmap

Every project follows a clear 4-phase structure, allowing sufficient time for listening, tailored design, and effective handover to the internal team:

Phase 1 Kick-off & Diagnosis Gather information, interview leadership, and assess the current strategy and KPI system of the organization.Phase 2 Strategy Map Design Co-create the Strategy Map with leadership through facilitated workshops and identify key strategic objectives.Phase 3 KPI System Development Design KPIs at each level, build a KPI Dictionary and Scorecard for every department and role.Phase 4 Implementation & Training Guide operations, train managers, build the performance Dashboard, and establish a regular review cycle.

Why do businesses trust us?

10+ Years of experience Consulting on management and organizational development for Vietnamese enterprises50+ Organizations served Successfully supported in building strategic management and performance measurement systems100% Tailored solutions Every engagement is customized to the industry characteristics and development stage of the clientInt’l Certified experts Practitioners hold international certifications in strategic management, BSC, and organizational performance

Applicable across industries and business sizes

The BSC – KPIs system is designed to be flexible and adapted to the specifics of each industry. We have successfully delivered projects for organizations across the following sectors:

Manufacturing & Processing  •  Trading & Distribution  •  Construction & Real Estate  •  Technology & Software  •  Financial Services  •  Agriculture & Aquaculture  •  Education & Training  •  Healthcare & Pharmaceuticals  •  Logistics & Transportation  •  Retail & FMCG

Frequently asked questions about BSC – KPIs consulting

What is the Balanced Scorecard (BSC) and why should businesses adopt it?

The Balanced Scorecard (BSC) is a strategic management framework developed by Kaplan & Norton that helps organizations translate vision and strategy into specific, measurable objectives across 4 perspectives: Financial, Customer, Internal Process, and Learning & Growth. BSC ensures the entire organization is aligned toward common goals and enables systematic progress tracking.

How long does a BSC – KPIs consulting project typically take?

The timeline depends on the size and complexity of the organization. A typical project for a mid-sized enterprise runs between 3 and 6 months, covering the diagnosis, design, implementation, and knowledge-transfer phases.

What is the difference between KPIs and OKRs? Which should my business use?

KPIs (Key Performance Indicators) measure the degree to which defined objectives are being achieved — they tend to be stable and tied to compensation. OKRs (Objectives and Key Results) are better suited to fast-moving, innovation-driven environments. Many organizations combine both. We advise on the right methodology based on the culture and development stage of each client.

Do small businesses (fewer than 50 employees) need a BSC – KPIs system?

Absolutely. Small businesses need clear management systems precisely in order to grow in a controlled way. We design BSC – KPIs systems that are proportionate to each stage of development — lean, not overcomplicated, but solid enough to support sustainable scale-up.

Get your free consultation

Ready to build a solid strategic management foundation for your organization? Contact us for a free consultation — we will assess your current state and propose a tailored roadmap for your organization.

ISC Global Co., Ltd.

Hotline: +84 933096426 – +84 868 591 260

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