DOSSIER PREPARATION SERVICES & AUDIT SUPPORT

Service Overview

In the context of increasingly strict  product quality and safety management, fully meeting the audit requirements from international partners is not only a prerequisite for maintaining cooperation, but also an opportunity for businesses to affirm their reputation in the market.

With experience in successfully implementing many projects in the field of supply chain – distribution – food & dairy production, ISC Global provides  Document Preparation & Audit Support Services to help clients pass audits effectively and sustainably.

The audit preparation process often faces major challenges: lack of professional knowledge of standards, inconsistent documentation systems, inadequately trained personnel, and time pressures for completion. This is the time when businesses need the support of experienced consultants.

Detailed Service Scope

1. Review and assess the current situation

• Review of standard requirements (Distributor Quality Toolkit, Self-Assessment, Audit Grid, ISO, HACCP…)
• Gap Analysis between the current situation and standard requirements
• Identify strengths and weaknesses in the current management system
• Provide a concrete and feasible roadmap for improvement
• Estimate the time and resources required for the preparation process

2. Build a quality management document system (QMS)

• Standard Operating Procedures (SOPs): From goods receiving, storage, preservation to warehousing
• Forms, checklists, log sheets: Monitor temperature, humidity, hygiene, quality control
• Equipment maintenance plan: Schedule of periodic inspection and maintenance of important equipment
• Pest control program: Pest control according to HACCP standards
• Warehouse & Inventory Management System: FIFO, FEFO, inventory management
• Emergency procedures: Troubleshooting, product recalls, crisis management

3. Training and improving human resource capacity

• QFS Induction: Basic  Food Safety System
• GMP Training: Good Manufacturing Practices
• Hygiene & Sanitation: Cleaning  and disinfection
• Crisis Management: Crisis management and incident response
• Audit preparation skills: How to answer questions, present documents, behave with auditors
• Hands-on Workshop: Simulate real-life situations during the test

4. Pre-audit and internal audit

• Pre-Audit & Simulation Assessment: Practice mock audit according to international benchmark scoring criteria
• Evaluate on a benchmark scale, pointing out strengths and areas for improvement
• Make specific recommendations to improve your score
• Retrain the weak stages until you reach a level of readiness

5. Support during the formal audit process

• Accompanying to overcome non-conformities, ensuring at least 75% of audit requirements from the first time
• Consulting on preparing documents, arranging examination space
• Support schedule coordination and personnel assignment
• Accompanying customers in formal audits
• Assist in developing a remediation plan if there is a discrepancy

Benefits for customers

For businesses

• Save time & resources: Businesses don’t need to learn and rebuild from scratch
• Increase the chances of international certification & cooperation: Standardized documents and processes according to partner requirements
• Reduce risk: Minimize the risk of low scores, rejection, or loss of business opportunities
• Cost optimization: Avoid having to re-audit many times, reduce indirect costs
• Improve reputation: Trusted by partners, expand cooperation opportunities

For HR

• Improving the capacity of the internal team: Training helps personnel master quality requirements and maintain the system themselves later
• Increased confidence: Ready to respond to any test
• Career development: Gain valuable professional knowledge and skills

Commonly applied industries

Food & Beverage Industry

• Distributor of powdered milk, food for children
• Supermarket chains, convenience stores
• High-end Food Importer
• Cold storage, food logistics center

Fisheries industry

• Export seafood processing factory
• Fish and shrimp farm according to international standards
• Cold storage for seafood preservation
• Seafood Exporter

Logistics and distribution industry

• Multi-industry distribution center
• Professional storage
• Cold Shipping Services
• Integrated Supply Chain

Project implementation process

Phase 1: Gap Analysis

• Survey on the actual scale and characteristics of the enterprise’s operation
• Analysis of standard requirements to be met, deadline for completion
• Compare the current status with the requirements, determine the workload
• Detailed planning with timelines, milestones, and assignment of specific responsibilities

Phase 2: Design and hand over the QMS dossier

• Design the overall structure framework of the quality management system
• Draft SOPs, forms, templates according to each function
• Review and adjust to collect opinions from customers, complete content
• Validation testing of processes, ensuring feasibility

Phase 3: Training key personnel

• Management training helps the management master the system and responsibility
• Train staff to practice new processes
• Pilot run test run system under real-world conditions
• Fine-tuning according to feedback from commissioning

Stage 4: Pre-Audit

• Internal audit evaluates the entire system according to official criteria
• Analyze the results to identify strengths and weaknesses, give expected scores
• Corrective actions to overcome unsatisfactory scores, improve scores
• Final preparation for the official audit

Stage 5: Support to fix & complete the dossier

• Detailed analysis of pre-audit results
• Develop a plan to overcome weaknesses
• Supporting the implementation of improvement measures
• Audits and Readiness Assessments

Phase 6: Accompanying customers in formal audits

• Pre-audit meeting with the client’s team
• On-site support to assist during the audit process (if allowed)
• Post-audit analysis analyzes the results, comes up with an improvement plan
• Follow-up to support overcoming problems arising after the audit

Why ISC Global?

International Certification Partner Network

The international network of certification partners (NSF, SGS, Intertek, Ecocert, Control Union…) helps ISC Global deeply understand the requirements and processes of the world’s leading assessment organizations.

Profile & Sample Tools Available

Ready-to-use documents & sample tools, tailored to the requirements of global corporations, help shorten implementation time and ensure output quality.

A team of experienced experts

An experienced consulting & training team, having deployed for many businesses in the food, dairy, seafood, and logistics industries with more than 15 years of experience in the field of quality management consulting.

Specific Commitment to Efficiency

• 100% effective commitment: Supporting customers to meet audit standards, ensuring project progress
• 100% Compliance Commitment: Documentation system ensures full compliance with standard requirements
• 100% support commitment: Free technical support for 12 months after handover

With  ISC Global’s Document Preparation & Audit Support service  , businesses can rest assured to focus on business activities, while the quality management system is well-established, fully meeting the requirements of partners and certification bodies.

The preparation of the audit is not only to meet the mandatory requirements but also an opportunity for businesses to improve their operations and build sustainable competitive advantages. With extensive experience and proven methodologies, ISC Global is ready to accompany Vietnamese businesses on the path of integration and development.

Contact us

Contact ISC Global today for detailed advice and get a quote tailored to your business’s needs.